Return & Refund Policy
We slaughter for you, not for the market
At TazajEg, we take pride in delivering fresh, never-frozen meat of the highest quality as part of our satisfaction guarantee. Because of the perishable nature of our products, our return policy is designed to ensure safety, fairness, and transparency. Please read this policy carefully before placing your order.
Our Return Policy: No Returns on Fresh Meat
We sell perishable food items and follow a "Guarantee Without Physical Return" policy for hygiene and safety reasons. We do not accept returns of delivered meat for resale or restocking. If there is a quality issue from our side, we provide a full refund without requiring the product to be returned.
Heat-Seal Guarantee & Delivery Condition
All our orders are delivered in heat-sealed polybags. This heat seal is our guarantee that the product reaches you exactly as it left our facility.
Your Rights & Responsibilities Upon Delivery:
- Inspect the Heat Seal before accepting the delivery.
- Right to Refuse if the polybag is not fully heat-sealed or damaged.
- Guarantee valid only if heat seal was intact and issue reported within 24 hours.
- By accepting with intact heat seal, you confirm receipt in guaranteed condition.
Eligibility: Refund Policy & Redelivery
We stand by the quality of our products through our comprehensive meat quality guarantee. If your order is damaged, spoiled, incorrect, or compromised upon opening (with the heat seal intact upon delivery), please contact us within 24 hours of delivery via WhatsApp to initiate a resolution.
For verified claims, we will offer either:
- Full refund
- Redelivery of a new product for the affected item (at our discretion)
Customer Absence
No refunds for orders not received due to absence or incorrect address.
Order Cancellation
No cancellations after weekly deadline.
Weight Variations
±5% variation is natural - no refunds for minor differences.
Delivery Delays
No refunds for minor delays unless freshness is compromised.
General Exclusions
We do not issue refunds for:
Change of mind
Reports after 24 hours
Improper storage after delivery
Contact Us for Support
The fastest way to report an issue is via WhatsApp. We respond within 24 hours and will do our best to resolve your concern fairly according to our policies.